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Charged for self install?

New Poster

Charged for self install?

New customer here. Just recently ordered Comcast and had the self install to avoid paying fees since it's not hard to do it. I had the equipment except the modem I'm paying to lease. What I'm confused is why I got charged $30 to self install? It says installation fee but are you serious ? I did it myself I didn't call any rep I didn't need any help yet I have to pay $30 for that????? I was seriously going to get tv service but I'm already disappointed. I undertand a fee had a rep came and helped but to jsut charge me for installing it myself it's confusing
Official Employee

Re: Charged for self install?

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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