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Charged for months after cancellation, now in collections.

New Poster

Charged for months after cancellation, now in collections.

Can anyone explain to me why I got charged after I canceled my services. (Also it was such a pain to cancel, the service rep. hung up on me once, tried to force me to transfer my services even though it wasn't even an option for me)

 

Your Request Has Been Received (email dated June 13 2017)

Rest assured, we received your request to cancel your XFINITY service (email dated June 14 2017)

 

 

Bill date Jun 23, 2017 Billed for Services from Jun 15, 2017 to Jul 14, 2017

Bill date Jul 23, 2017 Billed for Services from Jul 15, 2017 to Aug 14, 2017

Official Employee

Re: Charged for months after cancellation, now in collections.

Hello billygg. I can assist with reviewing your disconnected account and the billing stop date. In order for me to begin my research, please send me a private message and include your full name, service address, and account number so I can assist you. 


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