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Charged for internet equipment rental

Regular Visitor

Charged for internet equipment rental

Hello,

 

I have been charged with a $10 equipment rental fee each month even though I have been using my own modem the entire time. I initially indicated that I had my own modem as well. Is there a way for this charge to be removed from my bill, and for me to get credit back from paying the rental fees? Thanks.

Official Employee

Re: Charged for internet equipment rental

Hi hhchong,

 

I'd be more than happy to address your equipment and billing concerns. I will need to verify your account information in order to start the equipment research process. During this process, we will need to verify if this modem was originally owned by us or not, once verified we discuss what, if any, compensation can be provided. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services. 


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Regular Contributor

Re: Charged for internet equipment rental

Thank You hhchong,

 

I apologize for any confusion as I am replying on behalf of ComcastChe. I am going to have this code removed from your account but I will require your consent via a link to complete the request. I can send this link via text message or email. Please let me know which you prefer and provide that contact information so we can proceed. Also this consent link is only active for 30 minutes so I would ask that you reply here prior to me sending the link. Thank You




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New Poster

Re: Charged for internet equipment rental

is the equipment rental fee for the modem or for the tri-band netgear nighthawl router?  i ahve gigbait internet in Nashville, TN.  I'd like to avoid the charge monthly as well.

Admin1

Re: Charged for internet equipment rental

Hi cjzerocool -- The equipment rental fee would be for both the modem and router in this case as those two items go together. The nighthawk router is issued with the TC4400 CMT modem as a set. Both devices would need to be returned in order to avoid the rental charge. 


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