Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,609

members

1,111

online

36,620

topics

Top

Charged 67.54 dollars for Service Technician Visit!!!!

Regular Visitor

Charged 67.54 dollars for Service Technician Visit!!!!

I was charged 67.54 cents extra for a technician service visit randomly from a visit months ago and I was without internet for a whole week while paying for it! Nothing was said about this charge when I had called customer care multiple times trying to fix the issues and they're the one that sent him out! I even still have some intermittent problems! The due date is tomorrow and if I hadn't caught it probably would have already come out on autopay. Hopefully, it still doesn't and doesn't mess with my autopay discount. This is ridiculous that its even a thing, why would you charge a customer for fixing your service that wasn't working! This is ridiculous and needs to be fixed ASAP.

Highlighted
Official Employee

Re: Charged 67.54 dollars for Service Technician Visit!!!!

Hello Smflkner. I can assist with reviewing your account for the technician visit fee, and I can help troubleshoot your intermittent service issue. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Charged 67.54 dollars for Service Technician Visit!!!!

Sent you the private message, still waiting on reply.

 

Thanks,

Shelby

Official Employee

Re: Charged 67.54 dollars for Service Technician Visit!!!!

Hi Smflkner. Thanks for sending me the private message. I have responded. Let's discuss your account details via private messaging. Thank you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 192 views
  • 0 kudos
  • 2 in conversation