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Changes to billing

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Changes to billing

I'd like to reduce my bill or leave xfinity. I thought I had a two year agreement, but the double play discount actually expired in December. I'd like to know about options, but I can't get the chat function to work. It keeps asking for a valid phone number and there is no field for a phone number on the chat window?

Accepted Solution

Re: Changes to billing

Hi bduanah,  I can assist going over current promotions with you.  Please send me a private message with your account information (your name, address and account number).

 

Thank you

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Official Employee

Re: Changes to billing

Hi bduanah,  I can assist going over current promotions with you.  Please send me a private message with your account information (your name, address and account number).

 

Thank you


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Official Employee

Re: Changes to billing

Hi bduanah, thank you for working with me in private message and please reach out if you still need assistance.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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