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I'm trying to change my TV and internet. My previous offer must have expired because the price went up this month. Every time I try to change it, the site says this can't be completed online and tells me to call. I don't want to call. It would be much easier to see my options online and make the changes there. I can see options if I'm not signed in so I should be able to do this online.
Solved! Go to solution
The inability for some customers not to be able to change their plans on line is an ongoing known issue: http://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/m-p/...
Hi, spdGT - We are changing the system so it will present the available deals and accurate information to existing XFINITY customers. I can check the available deals for you if you send me a private message with your full name, address, and a phone or account number.
Hi @spdGT. I worked with the ADMIN's and got your private messaging enabled. I sent you a private message, and I'll await your reply so I can help you further.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.