Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,537

members

1,177

online

28,994

topics

Top

Cannot access my bill online or on the app

Regular Visitor

Cannot access my bill online or on the app

On the iOS app under billing it says cannot load click to try again. It never loads. Online when I sign in a can access all pages except billing. It tells me a communication error has occured try again later. It has been almost a week like this. Why cant I view my billing section anymore??

Official Employee

Re: Cannot access my bill online or on the app

 

Hi Jhoward91, have you tried signing in using a different browser? Can you access your bill by going through our "Xfinity Connect" app? Is your username the primary user on the account? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Cannot access my bill online or on the app

Hi Jhoward91, I am happy that you got your issue with paying your bill online taken care of. If you need anything please feel free to reach back out to us. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 643 views
  • 0 kudos
  • 2 in conversation