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Cancelling services

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Cancelling services

I called in on 2/24/2018 and cancelled my service. How long does it take for that service to show cancelled on my billing? They said I had two weeks to return the devices from my account and I returned them on Friday 3/2/2018, less than a week after I canceled. The store representative was rude so I forgot to ask to make sure the service was cancelled. My account is still showing active and they sent a bill on 2/28/2018 with nothing on my online account showing I called on 2/24/18. My service when I checked it a few days ago showed my services were gone, tonight it shows I have X1 with one device. I'm a little confused.

Official Employee

Re: Cancelling services

 

normgsmith, I can check on your account status. Please send me a private message with your full name and the phone number associated with your residential account for help.


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