Xfinity plant
Xfinity globe
Community Forum

Cancelling Basic Service too Expensive

New Poster

Cancelling Basic Service too Expensive

My 12 month plan expired and the monthly rate more than doubled, but new customers get the same plan I'm on for $10 less than I'm I was paying. Phone reps only offered promotional pricing that would still be nearly double my current rate. I've been a customer for well over a decade and I've already cancelled my service over this, but it hasn't been disconnected yet and and still haven't received my confirmation email either.

 

Is there really no other solution than to disconnect or pay $50 for basic internet service?

Official Employee

Re: Cancelling Basic Service too Expensive

Hello ebransteold. I can assist with reviewing your account for lower cost options that may be available. Please send me a private message and include your full name and account primary phone number so I can assist you.