Just adding a reply to this thread confirming that I'm having the same issue. Additionaly, I've not seen the online bill reflret an adjustment made 5-6 days ago. Whereas the phone reps were consistently telling me "it should show up online in 24 hours" (saying that each day). Hope it's up (and correct) in time to pay the bill!
There does seem to be an issue with signing in to My Account.
Enter user name. Enter password. Click Sign In.
Page does open to the normal blank gray with the red spinning circle going round and round.
When red circle stops spinning the page kicks back to the main page telling me I need to sign in.
Gee Comcast, I thought I was signing in because I assume that is what I did when I entered my name and password the first time.
The adjusted amount will not show up as the balance due.
When you are able to check, did you look on the Billing and Payments (or whatever the 2nd tab is called) under Pending Credits? You have to scroll down the page to see that section. If a credit is issued that's where it will be listed.
IF YOU SEE IT LISTED, take a screenshot of the page WITH THE CREDIT and save it to your computer.
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
This is done to protect customers and for assurance that they are dealing with a Comcast employee. Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.
I'm trying to pay my bill online and all the time that I try to log in is take me back to the same page and is not login in what is happening with your system, is incredible how much your system always have problems
OMG! Me too! I've been trying since 0600 this morning 8/16/2013 to make a payment. I even called the customer service # 1-866-563-6622...what a waste of time! The person I got acted as though I was crazy and said he didnt see how it could happen that the system did not recognize my phone#, acct#, or address. He told me that he could take my payment over the phone. To wit, I said I DONT THINK SO. I'm not paying you to be able to pay my bill simply bcuz ur system is inoperable. This is probably just another COMCAST scam to force you to pay the $5 phone bill pay fee. REALLY!!! COMCAST SUCKS AND THEN SOME!!!!!!!!!!
Same Here - same thing happened last month when I tried to pay online. Called and was told same thing today as last month "experiencing problems" with online an phone paying. Waived the 5.99 fee to do payment. Comcast needs to hire some better tech that do web-based build.
The COMCAST Online payment system does not work. I tried to pay my bill over 3 consecutive days using different computers and each time the system failed. This is repeat from last month. COMCAST you must correct your online payment system. On a related note I requested to chat with a comcast technician. the chat never commenced.
I am unable to pay my bill online also. I get an error that says "fix errors" and is not showing me what the error is. I know I could just call and pay over the phone but it says there is an extra fee and I hate it when companies charge stupid fees like that. I will try and pay again later so please fix the problem soon.
I had to sign in several times then when a had a zero balance yesterday I had an amount due this morning but it said it was due last month! I have never missed a payment. I can't find my payments on their website. This is a mess!!!!!!!