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CableCard customer-owned equipment credit qualifications?

Posted by
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Message 1 of 5
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For nearly the past year and a half I've recieved a $2.50 credit for using my own CableCard device. I recently moved down the street and saw on my first bill that my credit was removed. I called and was told that I never quailifed for the credit and it was a mistake since I only use 1 cable card. I don't see any documentation online that states 2 cable cards must be used to recieve the credit. 

 

https://www.xfinity.com/equipmentpolicy

https://cdn.comcast.com/~/Media/Files/EquipmentPolicy/CUSTOMER_OWNED_EQUIPMENT_POLICY_revised_6_13_1...

https://www.xfinity.com/support/cable-tv/about-cablecards/

 

I was also told cable cards are going away and I would have to get a box to continue using television soon. Has anyone else encoutered this? Can a Comcast Rep help restore my customer owned equipment credit?

4 REPLIES
Posted by
Gold Problem Solver

Message 2 of 5
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bmiller603 wrote: ... I called and was told that I never quailifed for the credit and it was a mistake since I only use 1 cable card. ...

That's incorrect. The credit is an FCC requirement (see §76.1205). As the last link you posted states:

 


If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an XFINITY TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device.

Also:

 

... I was also told cable cards are going away and I would have to get a box to continue using television soon. ...

They will go away someday, but I know of no timeline for that. Meanwhile, cablecos are still required to furnish Cablecards, and the Equipment Credit rule still stands.

 

My own Equipment Credit saga is posted at http://forums.xfinity.com/t5/Billing/Once-again-Comcast-took-away-my-quot-Customer-Owned-Equipment/m...

 

You need an employee to fix this for you. It isn't easy, so you'll need to be persistent. Good luck!

Posted by
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Message 3 of 5
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Thanks for the info. I chatted with Comcast online today, but was told I had to call for help. Terrible customer service. I hope wireless 5G internet becomes a real thing.
Posted by
Administrator

Message 4 of 5
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Hi bmiller603, I apologize for your experiences.  I have responded to your private message.

 

Thank you




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Posted by
Administrator

Message 5 of 5
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Hi bmiller603, thank you for working with me via private message.  If you have any questions or concerns in the future please let me know.

 

Thank you




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