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CableCard customer-owned equipment credit qualifications?

Regular Visitor

CableCard customer-owned equipment credit qualifications?

For nearly the past year and a half I've recieved a $2.50 credit for using my own CableCard device. I recently moved down the street and saw on my first bill that my credit was removed. I called and was told that I never quailifed for the credit and it was a mistake since I only use 1 cable card. I don't see any documentation online that states 2 cable cards must be used to recieve the credit. 

 

https://www.xfinity.com/equipmentpolicy

https://cdn.comcast.com/~/Media/Files/EquipmentPolicy/CUSTOMER_OWNED_EQUIPMENT_POLICY_revised_6_13_1...

https://www.xfinity.com/support/cable-tv/about-cablecards/

 

I was also told cable cards are going away and I would have to get a box to continue using television soon. Has anyone else encoutered this? Can a Comcast Rep help restore my customer owned equipment credit?

Gold Problem Solver

Re: CableCard customer-owned equipment credit qualifications?


bmiller603 wrote: ... I called and was told that I never quailifed for the credit and it was a mistake since I only use 1 cable card. ...

That's incorrect. The credit is an FCC requirement (see §76.1205). As the last link you posted states:

 


If you own a CableCARD-compatible device with an activated CableCARD and subscribe to an XFINITY TV service package that includes equipment as part of the service, you will receive a monthly equipment credit of $2.50 for each CableCARD-compatible retail device.

Also:

 

... I was also told cable cards are going away and I would have to get a box to continue using television soon. ...

They will go away someday, but I know of no timeline for that. Meanwhile, cablecos are still required to furnish Cablecards, and the Equipment Credit rule still stands.

 

My own Equipment Credit saga is posted at http://forums.xfinity.com/t5/Billing/Once-again-Comcast-took-away-my-quot-Customer-Owned-Equipment/m...

 

You need an employee to fix this for you. It isn't easy, so you'll need to be persistent. Good luck!

Regular Visitor

Re: CableCard customer-owned equipment credit qualifications?

Thanks for the info. I chatted with Comcast online today, but was told I had to call for help. Terrible customer service. I hope wireless 5G internet becomes a real thing.
Official Employee

Re: CableCard customer-owned equipment credit qualifications?

Hi bmiller603, I apologize for your experiences.  I have responded to your private message.

 

Thank you




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Official Employee

Re: CableCard customer-owned equipment credit qualifications?

Hi bmiller603, thank you for working with me via private message.  If you have any questions or concerns in the future please let me know.

 

Thank you




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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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Mark it as a solution!solution Icon