Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,182

members

1,289

online

29,289

topics

Top

Billing issues

New Poster

Billing issues

I have called several times. Every week for two months. I was charged for a balance transfer of 407.06 twice. First bill July 31 2017 ,second time Aug 31, 2017 . On July 31, we had a credit of 549.89 so that covered 407.06 . I have spoken with several people and each time I receive a different excuse. I have also received a credit collection notice for 259.89 which I was told it was part of the balance transferred.. This is not right. This needs to be corrected.
Official Employee

Re: Billing issues

Hello Pm164d. I can assist with reviewing the balance transfer and your billing/balance history. Please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 288 views
  • 0 kudos
  • 2 in conversation