Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,764,040

members

53

online now

1,919,321

discussions

Back to Top

Billing issue

New Poster

Billing issue

I signed up in January 2017 for a promotional offer for Internet and TV. I was assured in conversation that this rate would apply for 12 months, and I received an immediate email detailing the new rate. About two months later, my bill was jacked up by $25. What gives? I called into customer service, but got shuffled around and became even more frustrated at having to retell this story to people repeatedly. I really cannot understand how a company can continue to blatantly lie to its customers, especially when the customer has proof of the transaction.

New Poster

Re: Billing issue

No response here?

Discussion stats
  • 1 reply
  • 265 views
  • 0 kudos
  • 1 in conversation