Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,735

members

1,719

online

29,038

topics

Top

Billing is going up too rapidly

New Poster

Billing is going up too rapidly

Hi.  We have been Comcast subscribers for as long as Comcast has been available in Rochester.  This year our bill went up suddenly over $30/month (+fees, etc) and is becoming unmanageable.  We are senior citizens and cannot afford an ever escalating bill.  We really need the Internet (at decent speeds) because I sometime teach online, and we use the INternet constnatly.  We we don't need is all of the Sports programming, which we rarely if ever watch, but are always required to get it in order to get other cable services.  Meanwhile there are great promotional offers available to those who are "new" customers, but there is no reward to those of us who have been customers for years.  I need to get our bill down, or I will be forced to find another service provider.  Please help!!!

Official Employee

Re: Billing is going up too rapidly

 

mulbie, let's see what we can do to help lower your rate. Please send me a private message with your full name, address, and phone number tied to your residential services for help.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 234 views
  • 0 kudos
  • 2 in conversation