Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Billing changes

Frequent Visitor

Billing changes

Hello, I called Comcast on 1/16 to try to downsize my service from cable/Internet/phone to cable and internet. I spoke with two different reps and I believe I got two separate not equal answers.
The first rep told me I could downsize channels and only lose one. I have lost two, and one she assured me I would not lose, I was ok with the other one.
The reps also gave me two different amounts for the change in my bill.
I'm on a fixed income and need to get this fixed, I cannot keep paying creeping charges every other month it seems. I have been told several times I can't make changes to my acct as I'm still in my promotional price, however I was told today my promotional price ended April 2017.
All I want are the channels I had, cable with internet and DVR, NO phone.
I have no clue what package I have, or had, possibly digital preferred?
Can anyone help?
Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation