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Billing Issues

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Message 1 of 2
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I contacted Xfinity on March 4 2017 about an astronomical increase in my bill. I was told the account would be submitted for review and that they saw there were problems with the bill. I was told I would receive a return call and I have not. I went in for emergency surgery and came home to a shut off notice that has increased 200%. I need a real review of my bill or to cancel my account. I can't travel to a local office to be sold more services/ I have sat on hold waiting for connection to live chat for over an hour- twice. Does anyone have a contact email. 

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Posted by
Admin1

Message 2 of 2
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Hi AliciaE -- I can help explain your bill. On Jan 24th your 2 year contract expired. As a result your package price increased by $40 as designed once this contract expired. That was the only increase to happen on your bill. Your current balance comes from carrying a continual past due amount. 

 

Since your contract has expired you are now eligible for now pricing. I can help you get that. Are you interested in keeping your current package or would you like to make any changes to it?




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