Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,859,112

members

1,262

online

29,098

topics

Top

Billing Issue

ANSWERED
New Poster

Billing Issue

Hello,

 

I contacted customer service via the phone on June 29, 2017. They said they could give me a package with the same 250 downstream Blast speed, for the same price.

 

I checked my speed a couple months ago and last month to see that my plan was reduced to 150 mbps downstream. I contacted customer service on Friday, they gave me a ticket number and said that I would receive contact from the escalation team.

 

They quietly sent me an email (without asking me what I wanted) saying that they added 250 mbps downstream for an additional $10 per month, which was not what I wanted. I wanted Comcast to honor the original agreement to give me the same speed of 250 mbps downstream at the price of $59 per month.

 

Overall, this has been a very frustrating and time consuming experience. Is there anything Comcast can do as a gesture of goodwill for a loyal Comcast customer of almost a decade?

 

Thank you,

 

Kindest regards,

 

Mai_Kawasumi

Accepted Solution

Re: Billing Issue

This issue has been resolved. Please mark this thread as resolved.

 

Thank you,

 

Kindest regards

View answer in context
New Poster

Re: Billing Issue

This issue has been resolved. Please mark this thread as resolved.

 

Thank you,

 

Kindest regards

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 330 views
  • 0 kudos
  • 1 in conversation