Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,870

members

62

online now

1,938,150

discussions

Top

Billing Change

New Poster

Billing Change

I was told in September that my bill would be $127 for a year.  The customer service agent was nice, a local man from metro Detroit area.  This month my bill went up to $164 and all I added was a $4.99 sports channel.  I have called customer service twice and get people in the Phillipines.  I’m ready to cancel my phone, internet and cable if my bill does not return to what I was promised.  I have been a customer for over 20 years.

Official Employee

Re: Billing Change

Hi gilberts108, 

 

It sounds like to review your account and help address your billing concerns. To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the account number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.

 

 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Discussion stats
  • 1 reply
  • 134 views
  • 0 kudos
  • 2 in conversation