Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,378

members

923

online

28,950

topics

Top

Billed for boxes I don't own.

New Poster

Billed for boxes I don't own.

I was built several months for boxes I did not own. It was about $120 in charges for those boxes. I was given the run-around about 3 months credit. But ultimately I was told that I would be given a hundred and $120 that I was billed improperly. Every other month I kept checking to see if that credit was applied. We are going on 8 months now that I've been waiting for these credits to be applied to my bill. In that 8 months I've called 3 times to remind them about this credit. To make matters worse Comcast has started charging me for those boxes again. They have already confirm that I do not have the boxes they keep trying to bill me monthly charges for.
Official Employee

Re: Billed for boxes I don't own.

Hello Delonne. I can review your account for the credit, equipment charges, and notations for what was promised. Please send me a private message and include your full name, service address, and account number so I can access your account.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 190 views
  • 0 kudos
  • 2 in conversation