Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,231

members

824

online

28,737

topics

Top

Billed for TV fees that i haven't had for years.

New Poster

Billed for TV fees that i haven't had for years.

I signed up for a tv/internet deal years and years ago and had it cancelled. Still atleast 3 years later im being billed the broadcast tv fees along with taxes on a service i do not have. Is this a normal thing? to bill someone for a service they do not own?

Official Employee

Re: Billed for TV fees that i haven't had for years.

Hi Jrockwll5236, apologies for your experiences and no this is no a normal thing.  I can review this further for you, could you please send me a private message with your account information (name on account, address and account number).

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Billed for TV fees that i haven't had for years.

Hi Jrockwell, thank you for working with us via private message, please let us know if you have any questions in the future.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 338 views
  • 0 kudos
  • 2 in conversation