Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,240

members

542

online

28,741

topics

Top

Bill

New Poster

Bill

I just want to find out why are you guys charging me $45 when one of ur representatives said that I was going to pay less than that and he said if I buy my own modem I was going to pay less and now you guys are charging me $45 when i was paying $30
Bronze Problem Solver

Re: Bill

When they tell you the price, they don't include taxes and fees.  They differ between regions.  So your base price might be lower, but you could be incurring additional tax and fees.  Have you compared an old bill with the new one to see where the additional charges come in?

 

 

Official Employee

Re: Bill

 

Victor9, 

Welcome_to_Post is correct: 

 

 

When they tell you the price, they don't include taxes and fees.  They differ between regions.  So your base price might be lower, but you could be incurring additional tax and fees.  Have you compared an old bill with the new one to see where the additional charges come in?

Let's take a closer look. Please send me a private message with your full name, address, and phone number tied to your residential services for help.

 

KenF


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 223 views
  • 0 kudos
  • 3 in conversation