Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,769

members

1,335

online

29,225

topics

Top

Bill to collections.....

New Poster

Bill to collections.....

I just received a bill from collections for $176 and it is fraudulent on comcast's behalf. I was charged a $110 early termination fee that was inaccurate. I was on a 24 month contract and terminated at 26 months. I talked to customer service 2 weeks ago and i was assured their supervisor would contact me. This is absurd that you would treat people this way. I do not know how to fix this situation
Official Employee

Re: Bill to collections.....

Hi, JimSpaw - The ETF charge is valid. If you would like to get more details - please send me your full name, address, and a phone number in a private message. Thank you!


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 220 views
  • 0 kudos
  • 2 in conversation