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Posted by
New Visitor
Member Since: ‎10-19-2011
Posts: 2

Bill pay extensions??

Does comcast offer bill pay extensions? I called customer support and the lady transfered me to a different department and the line said, "due to high call volume they could not take my call at this time", and hung up on me. So I want to know if they even offer this before i try and call back.

 

Thank you!

Posted by
Silver Problem Solver
Member Since: ‎06-17-2008
Posts: 13,999

Re: Bill pay extensions??

If your talking about giving you more time to pay or setting up payment arrangements, yes I have seen others post on the forum they were able to get that done.

Posted by
Visitor
Member Since: ‎08-04-2010
Posts: 1

Re: Bill pay extensions??

Good question. My bill is due on the 20th, I called to ask for an extension until the 21st. Well, around 11:00A.M. on the 19th, my service was disconnected. The guy told me as long as I paid the bill by the 20th I would be alright. Well, they didn't even give me a chance

Posted by
Service Expert
Member Since: ‎02-04-2004
Posts: 15,189

Re: Bill pay extensions??

wllmsmry, did you have a past due balance?



 


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Posted by
Silver Problem Solver
Member Since: ‎06-17-2008
Posts: 13,999

Re: Bill pay extensions??

it must be by market, I have no paid my bill for over a month and nothing was done.  Do you mind if I ask where you are from?