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Better deals for existing customers

New Poster

Better deals for existing customers

I have been a loyal Comcast customer for over 10 years. I recently called to downgrade my service to just internet. The deal they offered me was $20 more than the one they offer new customers. $60 sounds better for 75 Mbps than $80 does.

 

Why does Comcast only offer these good deals to new customers and not loyal ones? I am seriously considering canceling my service completely and going with another service provider if Comcast cannot cut me a better deal.

Official Employee

Re: Better deals for existing customers

Hello fidodidojohn, I can look into this for you going forward if you would like. Can you verify your account number, full name, and service address for me? You can do this by clicking my name and clicking private message. Thank you


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New Poster

Re: Better deals for existing customers

The deals are bogus and a lure to draw you into a conversation to begin with. Chances are your order wasnt installed according to your phone agreement. This mistake is so consistant that well ITS NOT A MISTAKE. They do it all intentionally banking on you accepting it all afterward because you dont have the patience or time to bring back people to undo it all.. Make customer service next to useless and frustrating and most will just pay rather than go thru the premordial ooze of idiots you must get through to get results. When you finally are sick of draining your bank for a handful of cheesy channels you decide to quit and walla they suddenly have terrific deals and the price will go down..for a short while..but then it all goes WAY back up in under a year and your right back where you were. Meanwhile theyve made bank on balogny. 

Official Employee

Re: Better deals for existing customers

Thank you, I can look further and see if there are any promotions available. Can you verify your account information for me?


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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
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New Poster

Re: Better deals for existing customers

yes i can verify

what you need

Official Employee

Re: Better deals for existing customers

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: Better deals for existing customers

ComcastShane,
     I am having issues trying to send you a private message on this forum.   Is there an email address that I can reach you at?

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