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AutoPay credit hasn't been applied

New Poster

AutoPay credit hasn't been applied

I just got the invoice emailed to me and the credit for being on AutoPay still hasn't been applied. It's been over 2 - 3 months that I've been on AutoPay.

 

Why hasn't it appeared yet?

Official Employee

Re: AutoPay credit hasn't been applied

Hi, teresacg - The system automatically applies a $5 credit, AutoPay and EcoBill both should be turned on. I can check your account if you private message me your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number.

 

Click on my name ComcastElla, then click Private Message Me. 


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