Never have I ever seen such poor customer servie/relations as displayed by Comcast.
I also received the same letter today. I was told I had been receiving a self service discount that required enrollment in paperless billing and automatic payment. I do have my own modem. That might be the self service that they are talking about. And I do use paperless billing. But it never was explained to me that I needed to sign up for auto pay to get the discount. And if you read the fine print .......here it is ... be careful...:" You agree to review each bill you receive and give Comcast notice of any errors or disputed charges at least 72 hours prior to your statement due date. COMCAST SHALL BEAR NO LIABILITY OR RESPONSIBILITY FOR ANY LOSSES OF ANY KIND THAT YOU MAY INCUR AS A RESULT OF A PAYMENT MADE ON ITEMS INCORRECTLY BILLED OR FOR ANY DELAY IN THE ACTUAL DATE ON WHICH YOUR ACCOUNT IS DEBITED OR YOUR CREDIT CARD IS CHARGED."
I WISH I HAVE DONE SOME READING ON THIS COMPANY. HATE TO RUN INTO ALL THIS BS! THAT YOU GUYS ARE GETTING THIS DEMAND LETTER AFTER YOU BEEN WITH THEM SO LONG.
MY PROBLEM LONG STORY SHORT.
Sign up a plan and told to enroll for Eco Bill and get $5 discount.
After 2 months with no discount.
Call and was told their no such discount.
I ask why there were posting all over your fourm about it.
Her answer, I will have someone call you back after looking into it. SMH!!!
Sorry for the experience you 're having. I was able to locate another conversation between you and my peers on Facebook about this same situation. Since they were able to help get this squared away, I am going to close your message as it appears they were able to help find a resolution. If there's anything we can help with in the future, please don't hesitate to contact us.
The self-service discount is provided to customers who enroll in both Autopay and Ecobill. This information would have been included in the service agreement that you agreed to. I would be happy to review your account and agreement to see if your promotion was one that offered the self-service discount.
In order review your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me
In order to be eligible for this discount if included in your promotion, you must enroll in both Autopay and Ecobill. If you are only enrolled in one or the other, you would not receive the discount. The letters that are being sent out are to inform customers that they are receiving a credit that they are not eligible for due to not being enrolled in both services.
Thanks for clarifying 510ak. Please keep in mind, it does take up to 45 days for the discount to appear on your account, but some promotions, not all, do offer the self-service discount. I'd be more than happy to review your account to see if your current promotion is one that is eligible. If you would like assistance, can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message?
To send a private message click on my name "ComcastChe", then click private message me.