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Additional fees been charged to my Internet only package

Regular Visitor

Additional fees been charged to my Internet only package

Hello,

My account # is <Edited. Private Information>  I have performance internet plus blast speed but in my online account when I go to 'Manage my Plan', following fees are being charged:

Regional sports Fee: $5.00

Broadcast Fees: $7.00

TV Franschise Fees: $4.06

TV FCC Regulatory Fees:$ 0.09

TV PEG Fee: $0.35

TV Sales Tax: $6.27

 

My questions are:

1. How can I request refund since I do not have tv connection at all? I only use internet.

2. How can you make sure that these charges are not levied moving forward?

 

I have copied screenshots as well.

 

Awaiting prompt reply. Thank you.

IMG_3666.jpg
IMG_3667.jpg
Service Expert

Re: Additional fees been charged to my Internet only package

PII - account number

PH left




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Official Employee

Re: Additional fees been charged to my Internet only package

Hi, superguy619 - I see you were able to get assistance with your billing issue from my peer on Twitter. Since this has been taken care of, I am going to close this thread to avoid duplicate post's on multiple platforms. Feel free to reach me if you have any questions. 


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