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Accidently Ordered a Rental Movie

New Poster

Accidently Ordered a Rental Movie

My Autistic grand daughter some how got into the movies section and ordered Hotel Transylvania. You can see there were only a few minutes before we realized that the movie was a rental. Is there anything you can do or am I stuck paying for it.

Gold Problem Solver

Re: Accidently Ordered a Rental Movie

If an employee doesn't help you here, contact one of their Billing reps at the phone number on your bill or 1-800-Comcast, chat with them using one of the "Account and Bill" options at https://support.xfinity.com/chat, or visit a Service Center if one is nearby (check locations and hours at http://www.xfinity.com/support/service-center-locations/) and have them reverse the charge.

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs to prevent this from happening. See https://www.xfinity.com/support/articles/how-to-block-purchase-of-pay-per-view and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

Official Employee

Re: Accidently Ordered a Rental Movie

Hi CROWD, I can review this on my side for you and credit accordingly.   Please send me a private message with your account information (your name, address and account number). 

 

Thank you


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