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A mistaken charge (inactive internet/voice equipment and an additional adjustment) and what to do?

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A mistaken charge (inactive internet/voice equipment and an additional adjustment) and what to do?

Hi - My husband and I have had Comcast services for many years.  On June 2, 2017 I called to redo my bundle (Internet/Phone/TV) as I needed to decrease my bill.  My new bundle was done and I was billed exactly as quoted with fees for the July billing date.  When I got the billing for August it had gone up approximately $25.  $10 was for one month of rent on an inactive piece of equipment (internet/voice) which I was told is a modem rental.  And an additional charge of $13.33 for 41 days before that when I got the new bundle.  BUT I had never been billed for this during my past billings.  We do not have any old equipment!  I spoke with Paula about this a couple of times.  She was trying to figure this out but assured me the charges would be taken off.  September billing date:  charge still on for September and no credit for the last bill.  What should I do now?  Have never had this problem with Comcast Xfinity before.

Official Employee

Re: A mistaken charge (inactive internet/voice equipment and an additional adjustment) and what t...

Hello paulsueoz67. I can assist with reviewing the prorated charges on your bill after the changes were made. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


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