Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,980

members

522

online

29,247

topics

Top

$89.99 Installation fee

New Poster

$89.99 Installation fee

Ordered 1G Internet and am being charged $89.99 for installation. Everywhere else on this forum I see installation fee is $60 for a technician to come to your home.
Ex.
http://forums.xfinity.com/t5/Billing/60-install-fee/td-p/2894198

http://forums.xfinity.com/t5/Billing/I-was-charged-60-professional-installation-fee-after-a/td-p/294...

http://forums.xfinity.com/t5/Billing/charged-60-for-installation-fee/td-p/2941896

http://forums.xfinity.com/t5/Billing/Surprise-60-Installation-Fee/td-p/2933222

Why am I being charged $30 more for the same service? Can you please credit me the $30 difference? Thank you.
Official Employee

Re: $89.99 Installation fee

Hello Proriehouston. Our installation rates vary by region and market. Also, certain promotional offers come with unique installation prices. I can review the installation fee you were recently charged on your account. Please send me a private message and include your full name, service address, and account number so I can take a look, 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 508 views
  • 1 kudo
  • 2 in conversation