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70$ residential trouble call?

SOLVED
Posted by
Frequent Visitor

Message 1 of 5
379 Views

I recently Moved to a new house and called into tech support to set up the connection because it could not work .The rep on the phone couldn't resolve the issue. We scheduled an in-home service tech appointment.
The tech arrived the next day and was able to resolve the issue.
but now I'm now looking at my current bill and have some real concerns about this HIDDEN UNDISCLOSED FEE that need to be addressed:

A $70 charge for the Residential Trouble Call. This charge was never disclosed to me nor agreed upon, not online, on the phone, or in person with the tech. I did some digging in the online forums and saw several cases of this charge being reversed. I would like the same as I was never informed of this charge and the network outage was an issue with the Comcast signal.
1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Official Employee

Message 5 of 5
290 Views
Solution

Nasseralmuhanna, I've adjusted your bill to correct the billing error. Please post again if you need anything. 




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4 REPLIES
Posted by
Official Employee

Message 2 of 5
329 Views

 

 

Nasseralmuhanna, I can look into this charge. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.




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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Frequent Visitor

Message 3 of 5
268 Views

I sent you a message! see your PM!

Posted by
Official Employee

Message 4 of 5
232 Views

Got it! I'll reply there, Nasseralmuhanna. 




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Official Employee

Message 5 of 5
291 Views
Solution

Nasseralmuhanna, I've adjusted your bill to correct the billing error. Please post again if you need anything. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon