Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,872,230

members

776

online

28,737

topics

Top

$29 offer not honored?

Regular Visitor

$29 offer not honored?

I received an offer for $29/month 1Y Performance Internet Plus in my mail (see picture). This was addressed to my current home address, not door to door without an address.

 

When I called to subscribe as a new customer, I was only offered a $39/month 1Y Performance Plus contract, or a $29/month 2Y Performance Plus Internet contract.

 

I understand that these prices do not include the $10/month charge for the router or taxes.

 

Why can't I just get the package that I was offered by mail?

In the end I took the $39 offer because I needed internet, but I am still within my first 30 days, so if this doesn't resolve itself I'll just send everything back.

IMG_20180207_133424.jpg
Official Employee

Re: $29 offer not honored?

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 1 reply
  • 255 views
  • 0 kudos
  • 2 in conversation