Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,516,477

members

90

online now

1,717,138

discussions

Back to Top

2 Year Contract

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎06-26-2010
Posts: 1
Message 1 of 19 (6,999 Views)

2 Year Contract

A year ago this month I signed a two year contract for the Xfinity Triple Package that would set the price for two years. Today, I received the bill for the first month of the second year and the price has increased by over $16.00. I called and spoke to Comcast service person who told me that, yes I signed a two contract but, the price was only guaranteed for one year not two years. And in the second year Comcast had the right to increase the rate.

 

Can someone Help?

 

 

Since I have had Comcast, I have had to call the service department every other month to get my bill corrected. Very frustrating.



18 REPLIES
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-19-2009
Posts: 1
Message 2 of 19 (6,968 Views)

Re: 2 Year Contract

I know what your going thru.  I also signed up for a 2 yr contract and every other month the price went up.  Every time I'd call I got the same BS  "taxes, equipment, surcharges ect.".  Well finally my 2 yrs are up.  Now I'm going thru more aggravation trying to get a new pkg without the BS.

 

Your not alone, cap

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-16-2011
Posts: 1
Message 3 of 19 (6,747 Views)

Re: 2 Year Contract

It is very puzzling to me how Comcast can have you sign a 2-yr. "contract" and then make changes that are not  in your favor . I thought a contract was a contract. I was originally leasing a voice modem for $5 per month and I am now being charged $7 per month! When I called Comcast for a clarification, I was told that it was not an item that was part of the contract. I have been with Comcast for only 6 months and I am now wondering how many more changes they will be making before my 2 years are up!

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,199
Message 4 of 19 (6,724 Views)

Re: 2 Year Contract

You might want to read the Terms of Service agreement here>  LINK



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Posted by
Silver Problem Solver

Member Since: ‎06-17-2008
Posts: 13,999
Message 5 of 19 (6,720 Views)

Re: 2 Year Contract

if you are locked into a promo your bill should not go up.  Are you in a promo or a contract.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-15-2011
Posts: 1
Message 6 of 19 (6,338 Views)

Re: 2 Year Contract

I signed up for a 2 year contract they promised my my 2 year contract would stay between $130-$135 it jumped up $20 I'm going through the same thing. Comcast is ripping us off!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-09-2012
Posts: 1
Message 7 of 19 (5,610 Views)

Re: 2 Year Contract

One of Comcast representitive lied to me when i was siging up the said that there is no contract. Now i called to cancle they say I am in contract. They are lier. I will pay whatever is the early termination charges and go with someone else. I do not even get the speed I am paying for. they are just ripping of. I am writing in my blogs that no one go with Comcast. 

 

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎03-01-2013
Posts: 3
Message 8 of 19 (5,101 Views)

Re: 2 Year Contract

Same thing still going on here!  I got service in Dec. of 2012 and have had to call and fight the screwy charges every single month since I signed up.  This is the worst company ever.  I will never be back when the contract goes up and will be encouraging everyone I know to switch or stay far away.

Posted by
Frequent Visitor

Member Since: ‎02-19-2012
Posts: 8
Message 9 of 19 (4,487 Views)

Re: 2 Year Contract

My 2 year contract just ended and it went up $76.00 from $197 to $273. If they think I'm going to pay that amount their crazy. Oh, btw, during that "2 year contract" it increased close to $25.00. Comcast's excuse is the "contract" doesn't include equipment costs. So whenever Comcast decides they want to raise the price during your "contract" they can and just use the excuse that it is due to equipment cost increase.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-24-2013
Posts: 1
Message 10 of 19 (3,910 Views)

Re: 2 Year Contract

I can top that! I am a few months into a 2 year contract and mu invoice went up - and not just equipment even the promo price ??? There excuse there is if you read all the fine print in your contract you would see they can raise prices for any thing any time the national office feels like it. The contract is you promising to stay a customer<br>For 2 years. Lol. No wonder they lie to get you to sign contracts - no one would sign that if they told the truth. What an unethical company
Posted by
Edited on
‎11-24-2013 03:27 PM

Regular Contributor

Member Since: ‎08-06-2013
Posts: 251
Message 11 of 19 (3,898 Views)

Re: 2 Year Contract

[ Edited ]
My contract terms are visible right on my account. It will go up $20 the second year. For equipment, I use TiVo, in my area, hd tech fee non existent. $2.50 month customer owned equipment fee credit, first m card is fee. Am adding a TiVo mini to the bedroom (where I do most of my tv watching). No extra outlet fee, no extra mcard fee. Lifetime subscription $150. Have to pay $35 for Poe filter for moca network, need to hardwire premiere 4 in living room with Ethernet. Have on demand (promised) in my area, since it is on regular premiere in living room. Going with TiVo, even with the roamio, can save you tons of money on equipment costs. I had added an expander when I cut the cord, I can virtually record my own on demand without the service.

Own your own modem, router, and dvr's, save tons of money with contracts. Just my humble opinion.
|----------------------------------------------------|
I am a simple customer, my posts are my own experiences and opinions.
Current Starter Double Play Customer with Blast Pro Upgrade.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎10-30-2015
Posts: 1
Message 12 of 19 (1,666 Views)

Re: 2 Year Contract

I agreed to a two-year locked in Triple Play contract at a stipulated fixed price. 3 months later Comcast is passing through additional equipment charges, that they have control over. This is false advertising and unethical sales practices. Can somebody make this company behave??

Posted by
Official Employee Digital Care

Member Since: ‎08-24-2015
Posts: 1,501
Message 13 of 19 (1,618 Views)

Re: 2 Year Contract

CB671,

 

I see that you have spoken with one of our Representatives. Do you still need assistance?

 

 

Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 10,132
Message 14 of 19 (1,392 Views)

Re: 2 Year Contract

Post Removed for Violation of Forum Posting Guidelines. (Circumvention of Language Filters) Forum Posting Guidelines: http://forums.xfinity.com/t5/Forum-Community/Forums-Policy-and-Guidelines/m-p/2618379#U2618379

Posted by
Official Employee Digital Care

Member Since: ‎08-24-2015
Posts: 561
Message 15 of 19 (1,403 Views)

Re: 2 Year Contract

domokhoa-

 

I apologize for your customer service experience and we certainly do not want to lose you as a Comcast. At this time you have the best package we have available for your level of services. You are within your 30 day Guarantee period so you can change your package without penalty if you would like to view different options. 

Posted by
Regular Contributor

Member Since: ‎12-09-2015
Posts: 82
Message 16 of 19 (1,384 Views)

Re: 2 Year Contract

Actually; when I was reviewing the 24 month agreement plans, it says "$XX amount for 12 months with 24 months service agreement"

That tells me, without having to read fine print, that my bill will increase after 12 months, but i still be in a service agreement for another 12.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎04-22-2007
Posts: 1
Message 17 of 19 (1,170 Views)

Re: 2 Year Contract

Do you think we could file a class action suit against Comcast for breach of contract? The don't honor any of their contracts or promotions. I am sure some lawlers would be glad to take this case.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-29-2016
Posts: 1
Message 18 of 19 (913 Views)

Re: 2 Year Contract

I was recently told  by an At&T rep that Comcast cannot legally make you enter into a two year aggreement. It has something to do with them being classified as a "utility" company.

Posted by
Official Employee Digital Care

Member Since: ‎08-24-2015
Posts: 838
Message 19 of 19 (868 Views)

Re: 2 Year Contract

Hello nconrad07,

 

Agreements are optional, so you have the choice to do a package with or without an agreement. Agreements also give customers more of what they want for the best deal and value.

DIGITAL CARE