Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,431,614

members

20

online now

1,659,979

discussions

video buffering problems

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-23-2007
Posts: 5
Message 1 of 5 (1,300 Views)

video buffering problems

I love comcast speeds of internet surfing, downloading, but video buffering on everything is pathetic.  I cannot watch any video sites ex.  Break.com, youtube.com, or fan.  All video will buffer correctly in the beginning but it will stop anywhere from 1/4 to 3/4 through the video download buffering and then stop with no restarting.  I also use online tv programs like TVUPlayer and Sopcast and those stop constantly while watching streaming video have to hit refresh and then it stops again.  Seems to be as I am reading here there is no fix.  Does anyone have any suggestions other than change companies.  I am absolutely at wits end.  All recommendations considered!!!!  
4 REPLIES
Posted by
Bronze Problem Solver

Member Since: ‎03-12-2004
Posts: 5,958
Message 2 of 5 (1,298 Views)

Re: video buffering problems



cingulardaniel wrote:
I love comcast speeds of internet surfing, downloading, but video buffering on everything is pathetic.  I cannot watch any video sites ex.  Break.com, youtube.com, or fan.  All video will buffer correctly in the beginning but it will stop anywhere from 1/4 to 3/4 through the video download buffering and then stop with no restarting.  I also use online tv programs like TVUPlayer and Sopcast and those stop constantly while watching streaming video have to hit refresh and then it stops again.  Seems to be as I am reading here there is no fix.  Does anyone have any suggestions other than change companies.  I am absolutely at wits end.  All recommendations considered!!!!  


How much memory and disk space do you have? Maybe you are running out of resources locally.
Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-23-2007
Posts: 5
Message 3 of 5 (1,275 Views)

Re: video buffering problems

2 gig memory and 20-30 gig free at any given time out of 160 gig. 
Posted by
Visitor
Member Since: ‎08-18-2003
Posts: 3
Message 4 of 5 (1,240 Views)

Re: video buffering problems

I am surprised more people are not complaining of this symptom
This was never a problem on multiple computers for me until about one month ago
The problem appears to me suspiciously like "traffic shaping" with the intervening software (Sandvine or whatever) delivering a disconnect while streaming
This is not BitTorrent/filesharing - this is with mainstream video sites using mms/windows media streaming...unbelievable
If it continues it will be cause to switch carriers
Posted by
Edited on
‎11-23-2007 01:15 PM

Connection Expert

Member Since: ‎12-24-2003
Posts: 50,385
Message 5 of 5 (1,232 Views)

Re: video buffering problems

[ Edited ]

BigEDCA wrote:
The problem appears to me suspiciously like "traffic shaping" with the intervening software (Sandvine or whatever) delivering a disconnect while streaming
This is not BitTorrent/filesharing - this is with mainstream video sites using mms/windows media streaming...unbelievable
If it continues it will be cause to switch carriers


 
If you want to be certain, Install a packet sniffing application such as Wireshark, and observe what the TCP RST packets are doing while you watch the video. 
 
 
You can capture this data and present it to the powers that be as empirical evidence.




Message Edited by EG on 11-23-2007 01:15 PM