Welcome to the Forum. Sorry you are having difficulty.
We need some more information in order to be able to see how to assist you
If you would, Please CLICK HERE which will browse into your modem. From there you can navigare to the page that shows your Signal levels. If you would copy that information and paste it back here in your thread we will try to help you. Note: We are interested in your downstream Power level and SNR as well as your upstream power.
Two additional links with step by step processes for troubleshooting an ddata gathering
Troubleshooting Suggestions for Connection-Related Issues