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Wrong Config sent to modem? (SB6120 Modem)

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Posted by
Edited on
‎04-23-2010 03:52 AM

Visitor
Member Since: ‎04-07-2010
Posts: 2
Message 1 of 4 (585 Views)

Wrong Config sent to modem? (SB6120 Modem)

[ Edited ]

I was wondering if anyone can confirm the speeds of this config file that Comcast sent to my modem.

d11_m_sb6120_silver_c02.cm

I recently upgraded to the 22meg but I've been calling them that my speed tests still show 12meg. They just keep telling me everything is working just fine. But I don't believe so.

 

Any help would be appreciated.

1 ACCEPTED SOLUTION
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,387
Message 2 of 4 (601 Views)

Re: Wrong Config sent to modem? (SB6120 Modem)

I believe that is the "Performance" speed tier config file. The "Ultra" config should look like this;

 

d11_m_ [******] _ultra_c01.cm

 

 

******denotes modem model number.

 

 

3 REPLIES
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,387
Message 2 of 4 (602 Views)

Re: Wrong Config sent to modem? (SB6120 Modem)

I believe that is the "Performance" speed tier config file. The "Ultra" config should look like this;

 

d11_m_ [******] _ultra_c01.cm

 

 

******denotes modem model number.

 

 

Posted by
Edited on
‎04-23-2010 11:12 AM

Visitor
Member Since: ‎04-07-2010
Posts: 2
Message 3 of 4 (568 Views)

Re: Wrong Config sent to modem? (SB6120 Modem)

[ Edited ]

Thanks for the reply and confirming my config file.


Called the tech department and they told me to sort it out with the sales department. I'll try with them again.

 

EDIT: So I called Comcast with "Modem config file is wrong" and they fixed the problem within 20 seconds. I guess sometimes you just have to get the wording right.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,387
Message 4 of 4 (562 Views)

Re: Wrong Config sent to modem? (SB6120 Modem)

No worries. Smiley Happy

 

Let us know how you make out. Something seemingly so simple can sometimes get caught up in their interdepartmental cloud. I can have a Forum Admnistrator or Moderator escalate this if need be.