Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,439,617

members

17

online now

1,667,674

discussions

What Speed Tier is "Xfinity High Speed Internet"

SOLVED
Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎04-11-2013
Posts: 3
Message 1 of 6 (14,769 Views)

What Speed Tier is "Xfinity High Speed Internet"

I got a "congrats, your internet speed is increased" - the details say I should make sure I have a DOCSIS 3.0 modem and to indicate my speed tier to see what modems are blessed by Comcast. The speed tiers are "economy plus" "performance starter" "performance" "Blast" "extreme 50" and "extreme 105". On the website (http://mydeviceinfo.comcast.net/) it says "dont know what your speed tier is?" and when you click it shows where on your bill to find that info... well mine says...[drum roll please....] Xfinity High Speed Internet which ISNT ON THE LIST...

 

so what does that translate to?

1 ACCEPTED SOLUTION
Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,613
Message 4 of 6 (14,850 Views)

Re: What Speed Tier is "Xfinity High Speed Internet"

Those speeds look like Performance tier.

 

5 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,613
Message 2 of 6 (14,687 Views)

Re: What Speed Tier is "Xfinity High Speed Internet"

It just means Comcast didn't break down your bill to tell you the actual tier you are subscribed to.

Run ShaperProbe, copy the results and post back here please

http://www.cc.gatech.edu/~partha/diffprobe/shaperprobe.html

 

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎04-11-2013
Posts: 3
Message 3 of 6 (14,673 Views)

Re: What Speed Tier is "Xfinity High Speed Internet"

DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 4.71.254.149.

Estimating capacity:
Upstream: 3136 Kbps.
Downstream: 24195 Kbps.

The measurement will take upto 2.5 minutes. Please wait.

Checking for traffic shapers:

Upstream: Burst size: 4713-4748 KB;
Shaping rate: 2128 Kbps.

Downstream: Burst size: 9619-10060 KB;
Shaping rate: 15978 Kbps.

For more information, visit: http://www.cc.gatech.edu/~partha/diffprobe

Posted by
Silver Problem Solver

Member Since: ‎01-11-2010
Posts: 5,613
Message 4 of 6 (14,851 Views)

Re: What Speed Tier is "Xfinity High Speed Internet"

Those speeds look like Performance tier.

 

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎04-11-2013
Posts: 3
Message 5 of 6 (14,649 Views)

Re: What Speed Tier is "Xfinity High Speed Internet"

Big W00tz.

 

thanks

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,188
Message 6 of 6 (11,761 Views)