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Ubee modem password & manual

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Posted by
Visitor
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Member Since: ‎07-23-2011
Posts: 7
Message 1 of 6 (31,080 Views)

Ubee modem password & manual

I recently got Triple Play and a new Ubee (comcast supplied) modem ,  The modem didn't come with a real manual (only a small piece of paper telling me that the POWER cable gets attached to the connector labeled POWER).  So I have no way of knowing what the default user name and password is.

 

Is there a manual for the Ubee modem that Comcast is now using?

 

What is the user name and password needed to access information in my modem from 192.168.100.1

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Member Since: ‎07-23-2011
Posts: 7
Message 5 of 6 (31,742 Views)

Re: Ubee modem password & manual

YIPPIE!  You are a genius.  That combo worked!

 

fwiw, the Comcast Customer Service supervisor said I wasn't allowed to have the username and password, and that he didn't even have access to it.  Beside, he said, I had no reason to need it.  After listening to me, he said he was 99.5% sure the problem with my intermittent connectivity was my router.

5 REPLIES
Posted by
Connection Expert

Member Since: ‎09-29-2007
Posts: 6,440
Message 2 of 6 (31,068 Views)

Re: Ubee modem password & manual

Shouldn't be any UID or PW needed. Just put that address in your browser and hit enter and you should be good to go.
Posted by
Visitor
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Member Since: ‎07-23-2011
Posts: 7
Message 3 of 6 (31,062 Views)

Re: Ubee modem password & manual

Oh, how I wish that were true.  However, the page requesting my username and password is sitting in front of me on my screen very clear to see.  And I cannot get past it.

 

FYI, I've already tried user/user, root/root, admin/admin, guest/guest and a bunch of other possible words, including leaving the field blank.

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,188
Message 4 of 6 (31,024 Views)

Re: Ubee modem password & manual

The only other option I know of is admin/cableroot .

Posted by
Visitor
  • Great Job! Your reply has been accepted. Thank you for helping and Congrats on your 1st Solution.

Member Since: ‎07-23-2011
Posts: 7
Message 5 of 6 (31,743 Views)

Re: Ubee modem password & manual

YIPPIE!  You are a genius.  That combo worked!

 

fwiw, the Comcast Customer Service supervisor said I wasn't allowed to have the username and password, and that he didn't even have access to it.  Beside, he said, I had no reason to need it.  After listening to me, he said he was 99.5% sure the problem with my intermittent connectivity was my router.

Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,188
Message 6 of 6 (30,989 Views)

Re: Ubee modem password & manual

Sweet! Smiley Happy