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Posted by
New Visitor
Member Since: ‎03-21-2013
Posts: 6

Trying to figure out why internet keeps disconnecting

Read through some forums and it said to do this so if anyone can read this and tell me if its good or bad i would apprediate it thanks

 


Tracing route to a1526.dscg.akamai.net [96.17.77.155]
over a maximum of 30 hops:

1 2 ms 4 ms 1 ms 192.168.1.1
2 39 ms 28 ms 28 ms 50.158.45.1
3 12 ms 10 ms 11 ms te-9-5-ur01.mendota.il.chicago.comcast.net [68.8
5.178.233]
4 19 ms 22 ms 23 ms te-0-2-0-2-ar01.area4.il.chicago.comcast.net [68
.86.188.246]
5 27 ms 22 ms 22 ms he-3-8-0-0-cr01.350ecermak.il.ibone.comcast.net
[68.86.90.49]
6 22 ms 20 ms 20 ms pos-1-3-0-0-pe01.350ecermak.il.ibone.comcast.net
[68.86.86.158]
7 18 ms 20 ms 21 ms a96-17-77-155.deploy.akamaitechnologies.com [96.
17.77.155]

Trace complete.

Posted by
Cable Expert
Member Since: ‎06-27-2009
Posts: 12,388

Re: Trying to figure out why internet keeps disconnecting

We need more information please:

- Post your upstream and downstream signal levels. Click the link or type: http://192.168.100.1 or http://10.0.0.1 into your browser. We are interested in your power levels (dBmV) and your Signal to Noise Ratio (SNR). You may also want to contact Comcast and ask for your upstream SNR (uSNR) and receive level.
- Post your modem’s error logs.
- Post the make and model of your modem.
- Post the make and model of your router if you have one.
- Let us know if you contacted Comcast or had a tech visit.
- Let us know what the lights on your modem are doing when you are having problems.

- Plug directly into the modem (no router) via ethernet and run ShaperProbe.

 

Posted by
New Visitor
Member Since: ‎03-21-2013
Posts: 6

Re: Trying to figure out why internet keeps disconnecting

Downstream Value Frequency 681000000 Hz  Signal to Noise Ratio 35 dB  QAM QAM256 Network Access Control Object ON Power Level -4 dBmV   The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value Channel ID 16 Frequency 36400000 Hz Ranging Service ID 5154 Symbol Rate 5.120 Msym/s Power Level 48 dBmV
Posted by
New Visitor
Member Since: ‎03-21-2013
Posts: 6

Re: Trying to figure out why internet keeps disconnecting

the modem is a motorola and it keeps disconnecting about every half hour or so there is only one splitter on the cable coming in to the house i have checked everything in the troubleshooting guides but nothing helps

Posted by
New Visitor
Member Since: ‎03-21-2013
Posts: 6

Re: Trying to figure out why internet keeps disconnecting

router is a lynksis e1200

Posted by
New Visitor
Member Since: ‎03-21-2013
Posts: 6

Re: Trying to figure out why internet keeps disconnecting

and the send light andrecieve light flash when it disconnects

Posted by
Cable Expert
Member Since: ‎06-27-2009
Posts: 12,388

Re: Trying to figure out why internet keeps disconnecting

If you connect directly to the modem via ethernet (no router) do you still have the disconnection issue?

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 47,266

Re: Trying to figure out why internet keeps disconnecting

The modem is losing block sync with the system. Ever notice if the upstream power level is intermittently fluctuating higher up in to the 50 dB range ?

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