Keep your returned modem receipt in a safe place. Don't forget where you put it.
This will be proof that it was returned to Comcast if they "lose" it and you are asked to pay for it.
Comcast employees must be authorized to post in the forum in an official capacity. Employees posting here have their names in red and are designated as employees. Names not in red are customers.
This is done to protect customers and for assurance that they are dealing with a Comcast employee. Non-Authorized Employees are allowed to post but cannot state they are employees nor can they allude to being employees.
We are in the Chicago area and I am looking at a zoom purchase and need to make a decision by Monday night. I have a coupon for Staples for $25 off.
Other than unplug the Comcast modem and plug the new one in, what else do I have to do?
Where do I take the Comcast rented modem?
After you plug the new one in, call comcast and ask then to Activiate / Provision it for you
At the top of the Forum page are five tabs and a search box
Click on the Shop tab
Click on Retail Locations
Enter your Zip Code in the box and hit enter
There you will see addresses for Comcast locations
As said before, make sure you get a hand receipt and keep it in a sfe place
Another good thing is to wait a few days and then call in to Comcast and make sure the return of the old modem is showing in the database. If not ask them to look and see where they provisioned your new modem.