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Motorola Surfboard SBG6580 settings and can't ping

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Motorola Surfboard SBG6580 settings and can't ping

I have a Motorola Surfboard sbg6580 modem/router.  Does anyone know the settings for optimal performance with Comcast?  I originally had the firewall turned on but then I got lots of delays and timeouts.  With it off it works great except I can no longer ping anything on the net (e.g., www.cnn.com) EXCEPT for www.comcast.net.  Any ideas?  Thanks!