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MOTOROLA SURFBOARD SB6141

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Member Since: ‎05-10-2012
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MOTOROLA SURFBOARD SB6141

hello comcast,

when are you planning on allowing the new motorola sb6141 on your network?

3 REPLIES
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,230
Message 2 of 4 (7,651 Views)

Re: MOTOROLA SURFBOARD SB6141

This is mainly a customer to customer type of help venue here so you would likely be better off calling in a inquiring about a question such as this.

 

And FWIW, don't be surprised if even the phone reps don't have an answer for this...

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Member Since: ‎01-05-2013
Posts: 7
Message 3 of 4 (6,590 Views)

Re: MOTOROLA SURFBOARD SB6141

The Motorola SB6141 is listed as a supported modem on Comcasts site.  The issue is that the bootfile for it isn't setup for automatic provisioning yet.  What this means in a nut shell is your SB6141 may work but at best will get 25MBs down.  To get faster speeds you will need to talk to someone who can either upload a new SB6141 bootfile or use the SB6121 bootfile.  Both options need to be done manually so you'll need to get the right person on the line, most people in tech support aren't able to do this.  There's a thread on it here: 

 

http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Any-idea-when-the-Motorola-SB6141-will-...

 

 

If you get the right folks on the line you should be able to get it up and running but might take some doing.

 

Cheers and good luck.

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,230
Message 4 of 4 (6,588 Views)

Re: MOTOROLA SURFBOARD SB6141

Thread closed.