Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,430,196

members

27

online now

1,658,370

discussions

Lynksys router and Smartzone

Posted by
Visitor
Member Since: ‎11-28-2008
Posts: 4
Message 1 of 6 (378 Views)

Lynksys router and Smartzone

Ever since Comcast went to the new e-mail system, Smartzone, I have been unable to access my e-mail with out disconnecting my router. I spent 3 days on the phone with Comcast before one person finally suggested I disconnect my router. I would prefer to have the router/firewall connected when I'm searching the web. The router I have is a Lynksys BEFSX41 wired router. I'm using a PowerMac G5 with o/s 10.5.5 and I'm using Mozilla Firefox. As I told the people on the phone, I can do everything except access my e-mail when my router is connected. It's a REAL pain to disconnect my router to read my e-mail, then reconnect it to access the web. Any help out there??
5 REPLIES
Highlighted
Posted by
Problem Solver

Member Since: ‎04-07-2005
Posts: 1,210
Message 2 of 6 (370 Views)

Re: Lynksys router and Smartzone

Upgrade your router to the latest firmware.

 

Log into it and make sure you don't have the firewall set to block anything, like advertisements, activex controls, javascript, etc.  These can all interfere.

 

Upgrading to the latest firmware and resetting to factory defaults should cure any buggy behavior though.

 


locjohn wrote:
Ever since Comcast went to the new e-mail system, Smartzone, I have been unable to access my e-mail with out disconnecting my router. I spent 3 days on the phone with Comcast before one person finally suggested I disconnect my router. I would prefer to have the router/firewall connected when I'm searching the web. The router I have is a Lynksys BEFSX41 wired router. I'm using a PowerMac G5 with o/s 10.5.5 and I'm using Mozilla Firefox. As I told the people on the phone, I can do everything except access my e-mail when my router is connected. It's a REAL pain to disconnect my router to read my e-mail, then reconnect it to access the web. Any help out there??

 

Posted by
Edited on
‎11-29-2008 01:55 AM

Connection Expert

Member Since: ‎12-24-2003
Posts: 50,383
Message 3 of 6 (366 Views)

Re: Lynksys router and Smartzone

[ Edited ]
I've never seen a router's hardware SPI firewall that can directly block ads, ActiveX or Javascript.
Message Edited by EG on 11-29-2008 01:55 AM
Posted by
Networking Expert

Member Since: ‎07-28-2003
Posts: 24,238
Message 4 of 6 (357 Views)

Re: Lynksys router and Smartzone

Most routers can certainly block ads by website.  Your typical website with ads doesn't host the ads locally, they get them fromsome ad server, which can be blocked using the access restrictions controls in a decent router.

 

Blocking Javascript is usually not possible, that's generally controlled at the local browser level.  More sophisticated firewall appliances can strip scripts out of web pages, but doing so wholesale would effectively break a great many websites.

Posted by
Edited on
‎11-29-2008 11:07 AM

Problem Solver

Member Since: ‎04-07-2005
Posts: 1,210
Message 5 of 6 (351 Views)

Re: Lynksys router and Smartzone

[ Edited ]

They exist, I used to have a 2-wire that would allow it, and I think dd-wrt had some options for stripping and blocking certain things too.  Not that its a good idea to do either.  Figured it was worth mentioning.

 

Considering the router is the issue and everything else going through it works, it has to be something "upper layer" related.

 


Baric wrote:

Most routers can certainly block ads by website.  Your typical website with ads doesn't host the ads locally, they get them fromsome ad server, which can be blocked using the access restrictions controls in a decent router.

 

Blocking Javascript is usually not possible, that's generally controlled at the local browser level.  More sophisticated firewall appliances can strip scripts out of web pages, but doing so wholesale would effectively break a great many websites.


 

Message Edited by Drinkingbird on 11-29-2008 08:07 AM
Posted by
Visitor
Member Since: ‎11-28-2008
Posts: 4
Message 6 of 6 (334 Views)

Re: Lynksys router and Smartzone

Thanks for your interest and input. I will try your ideas and get back to you.