Welcome to Comcast Help & Support Forums
You can contribute an answer or post a question.
Reply
Posted by
Visitor
Member Since: ‎08-26-2007
Posts: 2

Kindle Fire

Trying to use my new Fire.  It recognizes my network, but after I put in my password is just keeps searching for the IP address and never seems to find it.  What can I do?

Posted by
Visitor
Member Since: ‎11-16-2006
Posts: 4

Re: Kindle Fire

When I go to Xfinity web site and try to watch a movie or TV program on my Kindle Fire, I get the message to wait while Xfinity installs a player.  However, the screen locks at this point and the player is not installed.  What's the solution. 

Highlighted
Posted by
New Visitor
Member Since: ‎12-26-2011
Posts: 3

Re: Kindle Fire

Same issue here.

Posted by
Silver Problem Solver
Member Since: ‎06-17-2008
Posts: 13,999

Re: Kindle Fire

there is no xfinity app for the kindle fire, there is an android app for xfinity but you can't do anything with it besides schedule recordings on your dvr if you have a motorola box.   Many people are posting about trying to use apps and things with the fire and  are now going to find out that the kindle fire is suped up ereader not a full tablet.    I wish you luck. 

Posted by
Silver Problem Solver
Member Since: ‎06-17-2008
Posts: 13,999

Re: Kindle Fire


gretgret1 wrote:

Trying to use my new Fire.  It recognizes my network, but after I put in my password is just keeps searching for the IP address and never seems to find it.  What can I do?


That is your home network issue, you own that router and you have the passcode. comcast is just supplying you with internet access only. 

Posted by
Web Page Expert
Member Since: ‎11-14-2006
Posts: 6,352

Re: Kindle Fire

It's going to depend on the brand of router.  

 

Read this sticky thread in the Home Networking part of this forum about how to find your network password and perhaps enter your device's MAC number.

 

See some Kindle help at Amazon:

http://www.amazon.com/gp/help/customer/display.html?nodeId=200690850#password

Posted by
Visitor
Member Since: ‎08-26-2007
Posts: 2

Re: Kindle Fire

Thnks to all.  Finally used my WEP key--that worked.  Still had problems  with my Fire so they're sending me a new one.

Posted by
Silver Problem Solver
Member Since: ‎06-17-2008
Posts: 13,999

Re: Kindle Fire

well good luck with the new one but it still wont work with comcast service.

Posted by
Web Page Expert
Member Since: ‎11-14-2006
Posts: 6,352

Re: Kindle Fire

Rog, there are two people posting in this thread.

 

One person wants to use the Xfinity TV app to watch movies. That isn't going to work because the Xfinity TV app for Android does not work with the Kindle Fire.

 

But the original poster wanted help to get online and get to websites. That should work. The Kindle Fire does have a web browser, but the pages are cached at Amazon. Rather than speeding up browsing, it may slow down browsing. Some articles are suggesting turning off the acceleration:

http://blog.laptopmag.com/how-to-disable-web-browser-acceleration-in-the-kindle-fire

 

And there is a NetFlix app for the Kindle Fire. So it is possible to watch movies and shows.

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 47,331

Re: Kindle Fire

Some will never "get it"...

Advanced
You must be signed in to add attachments