I signed up for Comcast "Performance Internet," which advertises "Download speeds up to 20 Mbps with PowerBoost" at $29.99/month for 6 months. This includes no TV or phone service.
I've gotten conflicting answers from tech support as to what my average speed should be. Some reps say 10-15 Mbps, others say approx. 15 Mbps, and one said 6 to 7 Mbps (which is the fastest I've clocked). Before signing up, I clicked on the "learn more" link, which led to a generic Internet deal page, with no mention of average speeds. I asked a chat rep and they were of little help, so I bought this online package on faith.
I know that "up to 20 Mbps" means temporary PowerBoost speed for some downloads, but I only get 6.3 to 6.4 Mbps (download) and 1 Mbps (upload) at various speed test sites. This is in a 1970s apartment complex near Portland, Oregon. The modem is a new DOCSIS 3.0 model (which I own) and it tests OK on Comcast's end. A tech came out to check the line, and after finding no way to make it faster, concluded I'm getting what I paid for, with no contractual definition of that speed.
Is the average speed for "Performance Internet" in writing anywhere? Do they keep it deliberately vague for geographic variables? It seems like a simple question. Thanks for any official answers.
If you signed up for the 20 Mbps package, the average minimum that you should be receiving is 20 Mbps. With powerBoost, you may see speeds up to 30 Mbps depending on how much bandwidth is available. As far as your slow speeds, check it right off the modem with a second computer. Also ping www.comcast.net and see if you are receiving packet loss. Also, run your speedtest at speedtest.comcast.net...
Do you have a link to any Comcast documents that specify that? Why can't they state it on the signup page, or somewhere easily found? The presence of PowerBoost shouldn't make the average speed a guessing game.
I've tried ShaperProbe but I keep getting the error "Server busy or measurement aborted. Please try again later." I'll keep trying but I doubt it will reveal higher average speeds.
If anyone reading this has the same plan as I do (no TV or phone included, if that matters) please post your average speed and city.
The site below finally answered the details. I don't recall seeing the word "Starter" in my "Performance Internet" deal when signing up, but now I see it in my plan details. Issue solved, except for the uknown of where DOCSIS 3.0 service is actually available.
I've recently been annoyed by the lack of speed after being told by my employer's tech support that the slow internet is causing trouble for an application I need to use. I got a new modem, thinking that was the issue, and although that helped some, we still only get about 9.2 down, and 2.5 up. That is with Performance internet, in Springfield, MA.