Hello all. I have a surfboard sbg6580 that frequently drops my wired and wireless internet connection. I have had 2 technicians out to diagnose my problem. The first tightened and replaced some wires inside and out, the second said he couldn't find a problem and pitched me their rental modem. I am hoping someone can help me by diagnosing the data on my modems data page that pops up when the IP is typed in. I don't know what any info in there means, but when the technician looked through it he said it all seemed normal except that the upstream channel id is 1, and their dory modem runs at 6. Hopefully you all can help me find out if the modem is the problem before I have to try another and lose the cash I spent on this one.
Ok, I called motorola support and they are going to send me a new replacement modem because mine is still under warranty. If this does not six the problem I guess I will talk to them about a refund or a replacement of a diferent type of modem. thanks for your help.