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Posted by
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Member Since: ‎07-06-2003
Posts: 9

How To Register a New Cable Modem?

I am considering the purchase of a new cable modem (DOCSIS 2). It will be a Surfboard 5120. I wonder what I need to do to get it "registered" on the Comacast network as replacing my old Surfboard 4100.

Before being sold to Comcast, my cable service was via ATTBI and they had an online web page which you could go to to register the new modem. Is there anything like that at Comcast?

Note: I have never needed to install/use any Comcast-provided software on my computers and have been happy to keep things that way. I do not want to start doing this now.

Really this would seem simple. I'd think that all I need to do is give Comcast the MAC address of the new modem and my account number so they can associate the two.

Thanks,

David
Seattle
Posted by
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Member Since: ‎08-03-2005
Posts: 683

Re: How To Register a New Cable Modem?

only way out : call 1-800-comcast, dont let them open a ticket though...
Message was edited by: bertamayo
Posted by
Silver Problem Solver
Member Since: ‎11-02-2003
Posts: 2,846

Re: How To Register a New Cable Modem?

Anon8419.....
You do NOT need to install any Comcast software (unless you plan on using USB - NOT recommended - and need to load drivers....).....You can call 1-800-COMCAST and register via phone or on the Web.....Not sure of the exact URL for online reg, though.....but it IS doable; many have....
And....good luck with the 5120!!Smiley Happy
Posted by
Most Valued Poster
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.
  • Communication is Key. Way to go, keep it up. Congrats on 100 Replies!
Member Since: ‎08-03-2005
Posts: 683

Re: How To Register a New Cable Modem?

for ONLINE registration, you need to download some software, which is the same as the cd, also not recommended...just call...