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Posted by
New Visitor
Member Since: ‎05-30-2008
Posts: 1

Device Upgrade

Today I received a phone call from Comcast saying that I may not be getting the full benefit with my current modem under the internet blast service.  The current modem is Cisco DPC3008 which I leased from Comcast. It further mentioned that i need to visit this website at http://comcast.net/device-update which probably the wrong link.

 

Can someone tell me what this about and give me the right link to review this issue further?  Many thanks for your time.

 

Randall Pope

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 46,482

Re: Device Upgrade

[ Edited ]

That modem is among the latest DOCSIS 3 capable devices and will function fine for the latest speeds. They may have incorrect account info for the modem in their database.

Posted by
New Visitor
Member Since: ‎09-09-2010
Posts: 1

Re: Device Upgrade

We also received that phone call to upgrade.  I went to the website, it asked for a Letter ID which I did not have.  I selected a number from the list to complete the form.  The modem I have is a Motorola SB5100 and is the original one we received from the cable provider a number of years ago.

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 46,482

Re: Device Upgrade

Yours is a DOCSIS 2 device.

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 46,482