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Activate A New Modem Online?

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Posted by
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Member Since: ‎12-14-2013
Posts: 2
Message 1 of 7 (11,702 Views)

Activate A New Modem Online?

 

   Is there anyway to activate a new modem online by sending in the Mac address? I have VOIP and won't be able to call once I connect the new modem...

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Edited on
‎12-15-2013 04:03 AM

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Member Since: ‎09-23-2006
Posts: 4
Message 2 of 7 (11,850 Views)

Re: Activate A New Modem Online?

[ Edited ]

I think the short answer is no.  I just tried to setup my new Motorola SB6121  to replace a Comcast-issued gateway (Arris TG862) and I could not get it activated.  I called 1-800-COMCAST and they said I have to speak to the Activation Dept. which is only open Monday - Saturday from 8am-5pm ET.

Also, FWIW, this thread also says you need to contact Customer Support over the telphone: http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/How-do-you-activate-a-new-modem/m-p/110...

6 REPLIES
Posted by
Edited on
‎12-15-2013 04:03 AM

Visitor
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Member Since: ‎09-23-2006
Posts: 4
Message 2 of 7 (11,851 Views)

Re: Activate A New Modem Online?

[ Edited ]

I think the short answer is no.  I just tried to setup my new Motorola SB6121  to replace a Comcast-issued gateway (Arris TG862) and I could not get it activated.  I called 1-800-COMCAST and they said I have to speak to the Activation Dept. which is only open Monday - Saturday from 8am-5pm ET.

Also, FWIW, this thread also says you need to contact Customer Support over the telphone: http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/How-do-you-activate-a-new-modem/m-p/110...

Posted by
Regular Visitor
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Member Since: ‎12-10-2013
Posts: 9
Message 3 of 7 (11,583 Views)

Re: Activate A New Modem Online?

FWIW..... I called Comcast at almost midnight PST last Monday to provision a new surfboard and they had no problem doing it for me.  I just called the main number.

Posted by
Silver Problem Solver

Member Since: ‎10-17-2003
Posts: 4,315
Message 4 of 7 (11,562 Views)

Re: Activate A New Modem Online?

When an unregistered modem is connected, after it finishes any firmware updates, SHOULD connect you to the 'walled garden'. This is a restricted area that lets you register the modem. Normally, you should try to connect the computer directly to the modem if possible.

 

The problem is that this doesn't always work. When I recently replaced my modem, I still had to call in as I didn't get anything at all.

 

Do you have cell phone? It's a toll-free number.

Posted by
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Member Since: ‎12-14-2013
Posts: 2
Message 5 of 7 (11,560 Views)

Re: Activate A New Modem Online?

 

   Thanks for all of the replys. I'm all set now...it's up and running fine...

Posted by
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Member Since: ‎02-11-2014
Posts: 1
Message 6 of 7 (9,586 Views)

Re: Activate A New Modem Online?

I just got off the phone with them. For future reference the activation department is open until 1AM Eastern Time and their number is 855-652-3466.
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 50,384
Message 7 of 7 (9,532 Views)

Re: Activate A New Modem Online?

Marked solved thread now closed.