Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,384,521

members

55

online now

1,615,233

discussions

ARRIS TM502G Modem High Speed Compatibility

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-22-2012
Posts: 2
Message 1 of 4 (2,243 Views)

ARRIS TM502G Modem High Speed Compatibility

Is my ARRIS TM502G modem compatible with Comcast's new high speed internet system?

Thanks

3 REPLIES
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 49,792
Message 2 of 4 (2,242 Views)

Re: ARRIS TM502G Modem High Speed Compatibility

Not if you have the Blast speed tier (or the Extreme tier either) and it has been upgraded to 50 Mbps download in your area. You would need a DOCSIS 3 capable device in order to be able to get 50 Mbps.

Posted by
Visitor
  • The Community would like to Welcome you!

Member Since: ‎10-22-2012
Posts: 2
Message 3 of 4 (2,238 Views)

Re: ARRIS TM502G Modem High Speed Compatibility

Thanks. How do I ascertain if I have either the Blast speed tier or the Extreme tier?

Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 49,792
Message 4 of 4 (2,233 Views)

Re: ARRIS TM502G Modem High Speed Compatibility

What tier are you paying for ? What does it say on your bill ?

-->