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Posted by
New Visitor
Member Since: ‎10-22-2012
Posts: 2

ARRIS TM502G Modem High Speed Compatibility

Is my ARRIS TM502G modem compatible with Comcast's new high speed internet system?

Thanks

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 47,272

Re: ARRIS TM502G Modem High Speed Compatibility

Not if you have the Blast speed tier (or the Extreme tier either) and it has been upgraded to 50 Mbps download in your area. You would need a DOCSIS 3 capable device in order to be able to get 50 Mbps.

Posted by
New Visitor
Member Since: ‎10-22-2012
Posts: 2

Re: ARRIS TM502G Modem High Speed Compatibility

Thanks. How do I ascertain if I have either the Blast speed tier or the Extreme tier?

Posted by
Connection Expert
Member Since: ‎12-24-2003
Posts: 47,272

Re: ARRIS TM502G Modem High Speed Compatibility

What tier are you paying for ? What does it say on your bill ?